CONTACT

The Dinosaur Factory
The Dinosaur Factory is a Clothing and Merch company based around the designs and artwork of Miguel Dominic Davi based in Oakland, California.

email me: dominicdavi@gmail.com

FAQ

Where does this store ship from?
San Francisco, CA

Do you accept orders placed outside of the US?
We sure do!

How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

What is this store’s return and exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund. Merchandise received after 30 days will be subject to a 15% restocking charge.
Merchandise received after 45 days will only be accepted at our discretion for an online store credit.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange.
The return/exchange value is determined by the last retail price of the item.
Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
Additionally, purchases made on this website cannot be returned or exchanged to a retail store. Purchased made via our website need to be returned or exchanged via our website.
Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

When will my credit card or paypal account get refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

How should I ship my return/exchange?
Pack and seal your box securely, in the original packaging if possible. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

What is your privacy policy?
We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.

What is Storenvy?
This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.

How do I pay for my order? Is it secure?
The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.

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